Complaints
The NHS complaints procedure deals with all types of complaints about the NHS, not just about NHS Continuing Healthcare. For individuals who wish to lodge a complaint about an an NHS Continuing Healthcare Checklist decision, there is a two-stage process, as follows:
Stage 1
A letter of complaint should be sent to the chief executive of the ICB responsible for providing the individual's care, stating that an official complaint is being made. The letter should outline all the reasons why you disagree with the Checklist outcome, specifying which domains you disagree with. You should provide as much evidence as possible to support your argument, for example, GP and hospital records, care plans and records. All complaints will be fully investigated and you will receive a written reply with the ICB's decision.
Stage 2
If you are still unhappy with the outcome of the review and the ICB's response, you can refer your complaint to the Parliamentary and Health Service Ombudsman. You can do this by visiting www.ombudsman.org.uk
or calling 0345 0154033.
Click on the button below to find out more about how ARROW can help with your complaint
Stage 1
A letter of complaint should be sent to the chief executive of the ICB responsible for providing the individual's care, stating that an official complaint is being made. The letter should outline all the reasons why you disagree with the Checklist outcome, specifying which domains you disagree with. You should provide as much evidence as possible to support your argument, for example, GP and hospital records, care plans and records. All complaints will be fully investigated and you will receive a written reply with the ICB's decision.
Stage 2
If you are still unhappy with the outcome of the review and the ICB's response, you can refer your complaint to the Parliamentary and Health Service Ombudsman. You can do this by visiting www.ombudsman.org.uk
or calling 0345 0154033.
Click on the button below to find out more about how ARROW can help with your complaint
