One-off Consultancy Support
Pay-as-you-go support at key stages of the CHC process

Who is this service for?

Not every situation requires full representation. In many cases, what is needed is clear, experienced input at a particular point in the process.

This service is designed for individuals and families who are navigating NHS Continuing Healthcare and would benefit from focused, practical guidance on a specific issue. It provides a way of obtaining independent, professional advice on a specific issue at key stages, without committing to full, ongoing support.

Fee:

One-Off Consultancy Support – £120 
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This typically includes a 60-minute consultation, together with a written summary setting out the advice given and any recommended next steps.

How Consultancy Support is Used

Consultancy sessions provide an opportunity to consider the detail of a case in a structured and practical way. Where relevant documentation is available, this can be reviewed in advance.

A written summary will be provided following the session, setting out the advice given and any recommended next steps.
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Support may be sought ahead of a Checklist or full eligibility assessment, in advance of an appeal panel, or following a decision where it is unclear whether this properly reflects the individual’s needs and whether there are grounds for challenge.

It may also be helpful where more immediate guidance is required, including situations where a Fast Track referral may be appropriate and there is uncertainty about how this should be initiated or progressed.

Support may involve:
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• Discussing how the CHC eligibility criteria apply
• Preparing for a Checklist or Decision Support Tool assessment
• Assistance drafting a Family/Representative Statement of Needs
• Reviewing a Decision Support Tool decision
• Advice on initiating the Fast Track process
• Considering whether there are identifiable grounds to challenge a decision
• Preparing for an appeal panel at any stage
• Assistance drafting a complaint to the Parliamentary and Health Service Ombudsman after all appeal stages have been exhausted

If you have relevant documentation, such as a Decision Support Tool or outcome letter, you are welcome to provide this in advance.

​The aim is to ensure the position is properly understood, so that any next steps can be taken on an informed basis.

How to Book

You can purchase a consultation using the payment link below:
(Once booked, you will be contacted to arrange a suitable time.)

By proceeding, you confirm that you have read and agree to ARROW’s Terms of Service.

After booking

After payment, please complete the short form below so that your consultation can be arranged promptly.

ARROW will be in contact (usually within one working day) to arrange a suitable time and confirm how the session will be used.

Consultations can be conducted by telephone, WhatsApp call or Microsoft Teams video call. If you choose a Microsoft Teams video call, simple joining instructions will be provided after booking.

Please provide your contact details below, together with a short summary of your situation, your preferred consultation format, and what you would like to focus on during the session. You may also upload any relevant documentation for discussion.

Important
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​This service provides focused support on a specific issue or at a particular stage of the process, rather than ongoing involvement. Further sessions can be arranged if required.​

Where a matter requires sustained input, it may be more appropriate to consider a more structured service.

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