Detailed Online CHC Review

Independent CHC insight without waiting for an appointment

Complete a structured online questionnaire, upload supporting documents and receive a bespoke written report containing independent specialist analysis, practical recommendations and suggested next steps.

Whether you are considering a first CHC application, preparing for a Checklist or Decision Support Tool (DST), approaching a review, or have received a decision that you are considering challenging, the Detailed Online CHC Review provides independent analysis tailored to the stage you have reached.

If you are considering an appeal, the review can help you establish whether there are reasonable grounds for challenge.

This may include identifying potentially disputed care-domain levels, needs or evidence which appear to have been overlooked or understated, and weaknesses or inconsistencies in the assessment of the four characteristics of a Primary Health Need: nature, intensity, complexity and unpredictability.

Fee: £350 fixed fee
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Reports are usually provided within 2 working days.

Purchase Detailed Online Review

What You Will Receive

✔ A bespoke review of the person’s care needs and circumstances

✔ An independent assessment of the potential relevance of those needs to CHC eligibility

✔ Indicative Checklist levels and/or DST domain alignment, where appropriate

✔ Identification of key needs, risks and evidence which may support your case

✔ Practical preparation guidance if you are approaching a Checklist, DST or review

✔ If you have already received an NHS CHC decision, independent analysis of potential grounds for challenge, including disputed domain levels, overlooked or understated needs and the Primary Health Need assessment

✔ Clear recommendations regarding possible next steps

✔ A professionally prepared written CHC Eligibility, Assessment Preparation or Decision Review Report, depending on the stage of your case

Reports are normally provided within 2 working days of questionnaire submission

Purchase Detailed Online Review

Why Choose ARROW?

The aim is not to predict an NHS decision or appeal outcome, but to provide clear, independent analysis of the case: where the evidence appears strongest, where further evidence may be needed, whether there may be reasonable grounds to challenge an existing decision, and the practical options available to you.

Purchase Detailed Online Review

Detailed Online Reviews FAQs

What information will I need to provide?

After purchasing the review, you will receive access to ARROW’s structured online questionnaire. This explores the person’s health conditions, care needs, risks, support requirements and current circumstances. Not every section will apply to every individual.

How long does the questionnaire take to complete?

Most questionnaires take between 45 and 60 minutes to complete, although this will vary depending on the complexity of the person’s needs and circumstances.

How quickly will I receive my report?

Reports are normally provided within 2 working days of questionnaire submission and are supplied electronically in PDF format. Hard copies are available on request.

Is this a formal NHS assessment?

No. This is an independent review provided by ARROW. It does not replace the NHS Continuing Healthcare assessment process and cannot determine eligibility.

Can professionals use this service on behalf of clients?

Yes. The service is suitable for financial advisers, solicitors, care professionals and other advisers supporting clients where NHS Continuing Healthcare may be relevant.

What happens after I receive my report?

The report is yours to keep and use as you wish. Some clients use it to prepare for assessment, while others use it to help decide whether CHC is worth pursuing or whether further specialist support may be beneficial.

What can the report be used for?

The report can be used for some of the following purposes:
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• to prepare for a Checklist or Decision Support Tool (DST) assessment or review;
• to identify the needs, risks and care issues most likely to be relevant during assessment;
• to understand how the NHS may view the person’s needs within the CHC framework;
• to identify potential strengths, weaknesses and evidence gaps within a case;
• to support discussions with health and social care professionals;
• to assist individuals and families who intend to navigate the CHC process independently;
• to help inform decisions about whether further specialist advocacy, representation or support may be beneficial.

Can I upload documents as part of the online questionnaire?

Yes. The questionnaire includes an option to upload relevant documents and supporting information to help ARROW better understand the person’s circumstances.

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