Fixed-Fee Services

Service	Cost
ARROW Free 30-Minute Consultation A no-obligation telephone consultation to discuss your situation and explore potential CHC eligibility.	FREE
ARROW CHC Eligibility Review A detailed, independent review mirroring the NHS Checklist and DST processes, with a written report provided within 24 hours.	£250
ARROW Comprehensive Support Package Full representation from records review, Checklist initiation/facilitation, through to DST preparation, attendance and written submissions to the ICB.	£2500 (fixed fee)
ARROW Reviews Service ​For individuals whose CHC funding is being reviewed or withdrawn. Includes detailed analysis and formal written representation.	£1500

Variable-Fee Services

Service	Cost
ARROW Appeals Service End-to-end management of CHC appeals, from Local Resolution through to Independent Review Panel and, where required, formal complaint to the PHSO. ​	Variable – based on stage and level of support required
ARROW Retrospective Funding Service Preparation and submission of Previously Unassessed Period of Care (PUPoC) claims, including full evidence collation and representation.	Variable – based on number of periods and extent of involvement ​

Note: All time estimates are approximate and intended as a general guide. Services not listed with fixed fees will be quoted individually based on case complexity and client needs.

Short Notice Advocacy

Service	Cost
ARROW Short-Notice Advocacy Service ​ ​Representation at a forthcoming Checklist or DST assessment, 3 & 12 month review , Local Review or IRP, ideally where at least 48 hours’ notice is available. Includes rapid familiarisation and full attendance at the meeting. ​	Checklist: £500 DST: £1000 3&12 month review DST: £800 Local Review or IRP: £1500  (all fixed fee)

How We Work

All fees and payment terms are confirmed in writing before work begins.  We never increase the fee of fixed fee work, or exceed the agreed scope of variable fee work without your approval.

We are committed to delivering high-quality, individualised support — ensuring you receive expert advice, cost transparency, and genuine value at every stage.

Our Payment Terms and Conditions can be viewed here:

Payment Terms & Refund Policy

Our Commitment toTransparency and Accessibility

At ARROW, we combine professional expertise with a fair, transparent pricing model — providing excellent value without compromising quality.We believe that everyone who needs help should be able to access it.

​That’s why we offer a free 30-minute telephone consultation, giving you the opportunity to discuss your situation, ask questions, and understand whether CHC funding may apply before committing to paid support.

Our fixed-fee services — including the ARROW CHC Eligibility Review, ARROW Comprehensive Support Package  or ARROW Reviews Service and Short-Notice Advocacy work— provide complete clarity on cost from the outset, with no hidden charges.

For more complex or open-ended work, such as provided in the ARROW Appeals Service or ARROW Retrospective Funding Service claims, fees are variable and based on the stage of the process and the level of involvement you require. This means you only pay for the support you need, whether that’s advice, documentation, or full representation.

We occasionally offer discounts or staged payment options where appropriate, to ensure our services remain accessible to those who need them most.