Our Services

Every family approaches NHS Continuing Healthcare (CHC) from a different starting point. Some are unsure whether CHC applies at all. Others are preparing for an assessment, responding to a review, facing funding withdrawal, or challenging a decision that does not reflect the individual’s needs.
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ARROW can become involved at any stage of the process. The level of support is tailored to your circumstances - whether you need initial clarity, structured preparation, or full representation. Some people prefer end-to-end support, with full representation and advocacy throughout. Others choose to navigate the process themselves, but would like some clear, practical guidance at key stages, without committing to a full service package.
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ARROW provides support across the entire CHC process, from initial inquiries through to detailed case management and appeals. Support can be as focused or as involved as your situation requires.

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Where to Start...

If you would like to discuss your situation before making any decisions or taking next steps, you can begin with a free email enquiry or a short telephone discussion at a time that suits you. This may be helpful whether you are exploring CHC for the first time, preparing for an assessment, responding to a review, or considering how best to approach a recent ineligibility decision and appeal.

There is no commitment to take matters further at this stage, and your details will not be used for any future marketing purposes.

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ARROW Services Overview 
​(please click on the buttons for more information)

ARROW Consultancy Support

A standalone advisory service for those who want practical, expert guidance on a particular aspect of a case.​
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ARROW CHC Eligibility Review

In-depth review mirroring NHS CHC assessment processes to gauge eligibility, with written report.
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ARROW Comprehensive Support Package​

Full case management from records review through to DST representation.​
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​ARROW Reviews
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​Support when CHC funding is being reviewed or withdrawn.​

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ARROW Appeals
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 Appeals case management following an ineligibility decision.​
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ARROW Retrospective Funding Service​

Assistance with claims for previously unassessed periods of care.

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Learn more about how ARROW can support you through the NHS Continuing Healthcare process

At ARROW, we provide expert guidance and hands-on support throughout the NHS Continuing Healthcare (CHC) process. We can:

✔️ Arrange an initial Checklist assessment for you or your loved one.
✔️ Fully prepare you for the Checklist and Decision Support Tool (DST) assessments.
✔️ Gain access to healthcare records (for relatives, a certified Power of Attorney or Court Deputyship Order is required).
✔️ Build strong evidence using medical and care records to support your case.
✔️ Draft evidence-based supporting statements for assessment and appeal panels.
✔️ Represent and advocate for you or your loved one at any stage of the process.
✔️ Manage appeals if you’ve been wrongly assessed as ineligible for CHC funding.

💡 If you believe you or your loved one may qualify for NHS Continuing Healthcare, don’t go through it alone--let ARROW guide you every step of the way!

📞 Contact us today for a FREE consultation!

You're in safe hands with ARROW