Terms of Service
ARROW Continuing Healthcare Consultants
These Terms explain how ARROW works, what you can expect from the services provided, and the basis on which work is carried out. They are intended to be clear, fair and straightforward.
1. Introduction
These Terms of Service govern the use of this website and the provision of services by ARROW Continuing Healthcare Consultants (“ARROW”).
By accessing this website, submitting information, or instructing ARROW to provide services, you confirm that you have read and accept these Terms.
2. About ARROW
ARROW Continuing Healthcare Consultants is a sole trader business operated by Dr Ros Setterfield.
ARROW provides independent consultancy and advisory services in relation to NHS Continuing Healthcare (CHC).
3. Use of this Website
The content on this website is provided for general information only. It is not intended to constitute advice on which reliance should be placed.
While reasonable efforts are made to ensure accuracy, ARROW makes no representations or warranties that the content is complete, accurate or up to date.
Use of this website is at your own risk.
4. Nature of Services
ARROW provides consultancy and advisory services which may include:
Case discussion and strategic advice
Review of CHC eligibility decisions
Written analysis and reporting
Appeal strategy and drafting support
Consultancy support at different stages of the CHC process
ARROW does not provide regulated legal services and does not act as a solicitor.
All services are advisory in nature and are intended to support decision-making and case progression.
5. Scope of Instruction
The scope of work is limited to the specific service selected or agreed.
Unless expressly agreed, ARROW does not provide ongoing case management or representation.
Advice and analysis are based on the information and documentation provided at the time of instruction.
6. Payment Terms
Fees are payable in advance unless otherwise agreed.
Work will commence once payment has been received and all relevant documentation has been provided.
Where additional work is required outside the agreed scope, this will be discussed and agreed separately.
7. Cancellations and Refunds
Where a service is cancelled before work has commenced, a refund may be considered.
Once work has commenced, fees are non-refundable.
For scheduled consultations, reasonable notice should be given for any request to rearrange. Rearrangement is at ARROW’s discretion.
8. Client Responsibilities
You agree to provide accurate and complete information, supply relevant documentation in a timely manner, and ensure that no material information is withheld.
ARROW is entitled to rely on the accuracy and completeness of the information provided.
9. Outcomes and Limitations
CHC eligibility decisions are made by NHS bodies and are subject to their own processes.
ARROW does not guarantee any particular outcome.
Advice and written work are based on the available evidence and the application of the National Framework. Final decisions remain outside ARROW’s control.
10. Professional Services
Where services are provided to solicitors, financial advisers or other professionals, ARROW provides independent consultancy input only and does not assume conduct of the case or responsibility for client representation.
The instructing professional remains responsible for overall case management and advice to their client.
Advice is provided to assist professional judgement and should be considered within the context of the wider case.
11. Liability
ARROW provides services with reasonable care and skill.
To the fullest extent permitted by law, ARROW shall not be liable for decisions made by NHS bodies or third parties, outcomes of CHC assessments, reviews or appeals, or any loss arising from incomplete or inaccurate information provided.
Nothing in these Terms excludes liability where it cannot be excluded under English law.
12. Confidentiality and Data Protection
All information provided will be treated as confidential and handled in accordance with ARROW’s Privacy Policy.
Information submitted will be used solely for the purpose of providing the requested services.
13. Intellectual Property
All content on this website, including text and materials produced by ARROW, remains the intellectual property of ARROW unless otherwise agreed.
Written reports and documents are provided for the use of the instructing party and should not be reproduced or distributed without permission.
14. Third-Party Links
This website may contain links to external websites. ARROW is not responsible for the content or accuracy of any third-party sites.
15. Changes to These Terms
ARROW reserves the right to update these Terms from time to time. The version in force at the time of instruction will apply.
16. Governing Law
These Terms are governed by the law of England and Wales.
17. Contact
ARROW Continuing Healthcare Consultants
Email: [email protected]
Telephone: 07376 916 536
Last Updated: March 2026
These Terms explain how ARROW works, what you can expect from the services provided, and the basis on which work is carried out. They are intended to be clear, fair and straightforward.
1. Introduction
These Terms of Service govern the use of this website and the provision of services by ARROW Continuing Healthcare Consultants (“ARROW”).
By accessing this website, submitting information, or instructing ARROW to provide services, you confirm that you have read and accept these Terms.
2. About ARROW
ARROW Continuing Healthcare Consultants is a sole trader business operated by Dr Ros Setterfield.
ARROW provides independent consultancy and advisory services in relation to NHS Continuing Healthcare (CHC).
3. Use of this Website
The content on this website is provided for general information only. It is not intended to constitute advice on which reliance should be placed.
While reasonable efforts are made to ensure accuracy, ARROW makes no representations or warranties that the content is complete, accurate or up to date.
Use of this website is at your own risk.
4. Nature of Services
ARROW provides consultancy and advisory services which may include:
Case discussion and strategic advice
Review of CHC eligibility decisions
Written analysis and reporting
Appeal strategy and drafting support
Consultancy support at different stages of the CHC process
ARROW does not provide regulated legal services and does not act as a solicitor.
All services are advisory in nature and are intended to support decision-making and case progression.
5. Scope of Instruction
The scope of work is limited to the specific service selected or agreed.
Unless expressly agreed, ARROW does not provide ongoing case management or representation.
Advice and analysis are based on the information and documentation provided at the time of instruction.
6. Payment Terms
Fees are payable in advance unless otherwise agreed.
Work will commence once payment has been received and all relevant documentation has been provided.
Where additional work is required outside the agreed scope, this will be discussed and agreed separately.
7. Cancellations and Refunds
Where a service is cancelled before work has commenced, a refund may be considered.
Once work has commenced, fees are non-refundable.
For scheduled consultations, reasonable notice should be given for any request to rearrange. Rearrangement is at ARROW’s discretion.
8. Client Responsibilities
You agree to provide accurate and complete information, supply relevant documentation in a timely manner, and ensure that no material information is withheld.
ARROW is entitled to rely on the accuracy and completeness of the information provided.
9. Outcomes and Limitations
CHC eligibility decisions are made by NHS bodies and are subject to their own processes.
ARROW does not guarantee any particular outcome.
Advice and written work are based on the available evidence and the application of the National Framework. Final decisions remain outside ARROW’s control.
10. Professional Services
Where services are provided to solicitors, financial advisers or other professionals, ARROW provides independent consultancy input only and does not assume conduct of the case or responsibility for client representation.
The instructing professional remains responsible for overall case management and advice to their client.
Advice is provided to assist professional judgement and should be considered within the context of the wider case.
11. Liability
ARROW provides services with reasonable care and skill.
To the fullest extent permitted by law, ARROW shall not be liable for decisions made by NHS bodies or third parties, outcomes of CHC assessments, reviews or appeals, or any loss arising from incomplete or inaccurate information provided.
Nothing in these Terms excludes liability where it cannot be excluded under English law.
12. Confidentiality and Data Protection
All information provided will be treated as confidential and handled in accordance with ARROW’s Privacy Policy.
Information submitted will be used solely for the purpose of providing the requested services.
13. Intellectual Property
All content on this website, including text and materials produced by ARROW, remains the intellectual property of ARROW unless otherwise agreed.
Written reports and documents are provided for the use of the instructing party and should not be reproduced or distributed without permission.
14. Third-Party Links
This website may contain links to external websites. ARROW is not responsible for the content or accuracy of any third-party sites.
15. Changes to These Terms
ARROW reserves the right to update these Terms from time to time. The version in force at the time of instruction will apply.
16. Governing Law
These Terms are governed by the law of England and Wales.
17. Contact
ARROW Continuing Healthcare Consultants
Email: [email protected]
Telephone: 07376 916 536
Last Updated: March 2026
