We had not even realised that Mum might qualify for Continuing Healthcare funding but Ros fought hard on her behalf and secured it for her. We are so grateful, as the difference the funding made to Mum's last few months was huge.  Thank you."
Kate L, Henley-in-Arden

Lovely Ros at ARROW has given us so many tips these last few weeks as we navigate this difficult process with our family."
Gill H, Taverham, Norfolk
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Dr Ros Setterfield...is so skilled at getting to the heart of the matter, in order to plan and guide you in your application for CHC. I have absolutely no hesitation in recommending Dr Setterfield - she really does know what she is doing and is a truly safe and trustworthy pair of hands"
Jillian C, Norwich

Ros...Thank you so much for getting the funding..."
​Chris J, Norwich
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While trying to navigate what care funding my father might be entitled to from overseas, Dr Ros Setterfield at ARROW has provided me and my sister with exceptional support ...Ros is compassionate, empathetic, knowlegeable and dedicated to ensuring we understand this complex process...I wouldn't hesitate to recommend her to anyone who is trying to navigate this complex and emotional subject."
​Katharine B, Knysna, S. Africa
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I found Arrow & Ros, really helpful. She gave me clear, supportive information and helped us form a plan to help us fight the CHC funding termination. We are now in the process of getting everything together.
Thanks Ros, for your time and advice."
​T Flint, Norwich, Norfolk
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Sadly, both myself and my brother have come to experience at first hand the complexity of the NHS Continuing Healthcare system and the intense frustration that can (and often does) emanate from having to travel through the CHC system. Unfortunately, most people experience the complexity of the system when they are suddenly having to look after the best interests of a close relation or loved-one. We have been exceedingly fortunate to have been introduced to Dr Setterfield. The immediate support that she was able to offer removed a huge burden from our shoulders. We knew that we were being offered sound advice from a highly competent and highly knowledgeable professional, whom I highly recommend."
​Stephen L, Kings Lynn, Norfolk

When I was caring for my loved-one, who was terminally ill, I reached out to Ros, at ARROW, for advice. I knew she would have the answers I needed on getting help with the care I was giving. She gently guided me through, was very knowledgable, and for that I'm extremely grateful, thank you."
Alice D, North Norfolk

Ros is highly knowledgeable about navigating this healthcare system to support older relatives."
Lee C, Stoke Holy Cross, Norfolk

I met Ros Setterfield a few months ago when I asked her to represent my sister Jen B, who suffers from Parkinson’s Disease and is resident in a local care home. Ros thought that Jen might be eligible for financial help and has been very helpful to me and my family in working on Jen’s case.
Ros is warm and empathetic. She explains clearly how the process works and what level of help might be available in Jen’s circumstances.
We have been impressed by Ros’s knowledge of this area of the Law, and we have every confidence that Jen has an excellent advocate. We are very grateful for all her help."
​Felicity D, Norwich
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Having initially engaged one of the larger specialist companies to pursue a Continuing Healthcare claim I have recently turned to Arrow Consultants to put together a complaint to the Parliamentary and Health Service Ombudsman.
Dr Setterfield, having reviewed scores of documents from myself with the details of the case to date, very quickly put together a strong, compelling case for complaint against the relevant Integrated Care Board. A piece of work far superior to any prepared from the larger company.
She has a vast knowledge of Continuing Healthcare procedures and has been able to quickly and clearly identify the failings in my case and put together professional, concise and clear supporting documentation to go forward with the complaint.
She demonstrates a passion both for the subject and for obtaining justice for her clients. She is easy to communicate with, gives honest and clear assessments of the case and how best to proceed.
With the benefit of hindsight I most certainly would have made Arrow my first point of call and would recommend anyone needing support with a Continuing Healthcare claim to do just that.
​David Burroughs, Brechin.

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