I would just like to say from the bottom of my heart a huge thank you for everything you have helped us with, with getting CHC.  Without your help we wouldnt have been able to fulfil her wish of being at home and for that we are eternally grateful. Thank you."
Samantha C, Norfolk

I applied for NHS CHC funding for my 96 year old mother, who is recently certified as blind, cannot walk and has numerous medical problems. I knew that it was very difficult to obtain so I engaged Ros Setterfield to guide me through the process. She did a fantastic job in explaining the process and filling forms and writing letters on our behalf. I can’t stress strongly enough the good job that Ros did, and I also feel that the money involved is very good value.
​Philip W, Chieveley, Berkshire

Ros was incredibly helpful, extremely knowledgeable, and very easy to talk to. Nothing was too much trouble for her, and she gave very clear advice. 
Ros gave us a thorough and realistic understanding of our father’s chances of getting continuing healthcare, without offering false hope.
Having previously used an advocate for my son’s EHCP application, I already understood the value of professional advocacy, which is why we sought Ros’s support for this stage of our father’s care."
Esther E, Aylesbury, Bucks

Ros - It’s you who is so brilliant...Thank you for ever and for being such a great listener...you are a total superstar."
T Brown, Chieveley, Berkshire

After contacting Ros for specific and general advice about the situation I faced in dealing with the care needs of my father who is currently in a care home, I found her general approach as well as her advice very helpful and reassuring. In particular she provided some very important insights, not just relating to my father, but also highlighting how to prepare for the potential financial issues that might arise in relation to my mother whose health is also deteriorating and so will likely need further support, but whose finances until now have been solely from my father's pension. In summary her advice has been extremely useful and timely"
Rattan, Hillingdon, NW London

Ros...Thank you so much for getting the funding..."
​Chris J, Norwich
​

Having initially engaged one of the larger specialist companies to pursue a Continuing Healthcare claim I have recently turned to Arrow Consultants to put together a complaint to the Parliamentary and Health Service Ombudsman.
Dr Setterfield, having reviewed scores of documents from myself with the details of the case to date, very quickly put together a strong, compelling case for complaint against the relevant Integrated Care Board. A piece of work far superior to any prepared from the larger company.
She has a vast knowledge of Continuing Healthcare procedures and has been able to quickly and clearly identify the failings in my case and put together professional, concise and clear supporting documentation to go forward with the complaint.
She demonstrates a passion both for the subject and for obtaining justice for her clients. She is easy to communicate with, gives honest and clear assessments of the case and how best to proceed.
With the benefit of hindsight I most certainly would have made Arrow my first point of call and would recommend anyone needing support with a Continuing Healthcare claim to do just that."
​David Burroughs, Brechin.

Lovely Ros at ARROW has given us so many tips these last few weeks as we navigate this difficult process with our family."
Gill H, Taverham, Norfolk

Sadly, both myself and my brother have come to experience at first hand the complexity of the NHS Continuing Healthcare system and the intense frustration that can (and often does) emanate from having to travel through the CHC system. Unfortunately, most people experience the complexity of the system when they are suddenly having to look after the best interests of a close relation or loved-one. We have been exceedingly fortunate to have been introduced to Dr Setterfield. The immediate support that she was able to offer removed a huge burden from our shoulders. We knew that we were being offered sound advice from a highly competent and highly knowledgeable professional, whom I highly recommend."
​Stephen L, Kings Lynn, Norfolk

We had not even realised that Mum might qualify for Continuing Healthcare funding but Ros fought hard on her behalf and secured it for her. We are so grateful, as the difference the funding made to Mum's last few months was huge.  Thank you."
Kate L, Henley-in-Arden

Dr Setterfield assisted us through the CHC application process. To be quite frank, we would have been lost without her support and expertise. The process is emotional and draining and despite an unsuccessful bid, having Ros by our side helped us understand the process and focused us on assimilating evidence and information and she is now set to robustly appeal their decision.
Communications with Dr Setterfield were always concise and reaction times and follow up very fast, we were never left in limbo wondering what to do next, she was always available to guide us. We highly recommend engaging Arrow Consultants to anyone venturing into the application process."
​​Heather B, Norwich, Norfolk

When I was caring for my loved-one, who was terminally ill, I reached out to Ros, at ARROW, for advice. I knew she would have the answers I needed on getting help with the care I was giving. She gently guided me through, was very knowledgable, and for that I'm extremely grateful, thank you."
Alice D, North Norfolk

Ros is highly knowledgeable about navigating this healthcare system to support older relatives."
Lee C, Stoke Holy Cross, Norfolk

Dr Ros Setterfield...is so skilled at getting to the heart of the matter, in order to plan and guide you in your application for CHC. I have absolutely no hesitation in recommending Dr Setterfield - she really does know what she is doing and is a truly safe and trustworthy pair of hands"
Jillian C, Norwich

I met Ros Setterfield a few months ago when I asked her to represent my sister Jen B, who suffers from Parkinson’s Disease and is resident in a local care home. Ros thought that Jen might be eligible for financial help and has been very helpful to me and my family in working on Jen’s case.
Ros is warm and empathetic. She explains clearly how the process works and what level of help might be available in Jen’s circumstances.
We have been impressed by Ros’s knowledge of this area of the Law, and we have every confidence that Jen has an excellent advocate. We are very grateful for all her help."
​Felicity D, Norwich
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I found Arrow & Ros, really helpful. She gave me clear, supportive information and helped us form a plan to help us fight the CHC funding termination. We are now in the process of getting everything together.
Thanks Ros, for your time and advice."
​T Flint, Norwich, Norfolk
​

While trying to navigate what care funding my father might be entitled to from overseas, Dr Ros Setterfield at ARROW has provided me and my sister with exceptional support ...Ros is compassionate, empathetic, knowlegeable and dedicated to ensuring we understand this complex process...I wouldn't hesitate to recommend her to anyone who is trying to navigate this complex and emotional subject."
​Katharine B, Knysna, S. Africa
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